Return & Refund Policy

Refund policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or return. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to before getting Return # and instruction. 

There are certain situations where only partial or no refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery.

Please contact our customer support at hello.solebalms@gmail.com or whatsapp us at +6011-33054843 to process your return and refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email / update via whatsapp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

Yes, We do accept product exchange for any misplaced order. Please contact our customer support at hello.solebalms@gmail.com or whatsapp us at +6011-33054843 to process your product exchange.

Shipping

You will be responsible for paying for your own shipping costs for returning your item to us and additional shipping to ship the item to you for product exchange..